PRIVACY POLICY

At Doctor AC, accessible from www.doctorac.co.in, protecting the privacy of our visitors and customers is important to us. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or services.

Legal & Business Information

Doctor AC is a service and sales brand operated by M/s Chilled Air Con, a GST-registered proprietorship firm owned by Mr. Moganti Chakrapani (GSTIN: 36AIJPM4480B1ZC), based in Hyderabad, Telangana, India.

This Privacy Policy is governed by applicable laws of India, including the Digital Personal Data Protection Act, 2023.

Information We Collect

Personal Information
When you book a service, submit an enquiry, or contact us through our website, we may collect:

• Name

• Phone number

• Email address

• Address or location details (if required for service)

• Message or enquiry content

Usage Data
We may automatically collect limited technical information such as:

• IP address

• Browser type

• Pages visited

• Date and time of access

This data is used only for analytics and website performance improvement.

How We Use Your Information

We use collected information to:

• Provide and manage AC services and product enquiries

• Communicate regarding bookings, updates, or support requests

• Respond to customer queries

• Improve website functionality and service quality

• Maintain internal records and service history

We do not sell or rent personal data to third parties.

Cookies and Tracking Technologies

Doctor AC uses cookies and similar technologies to:

• Improve website functionality

• Understand visitor interactions

• Analyze website traffic trends

You may control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

Third-Party Services

We may use trusted third-party service providers for:

• Website hosting and maintenance

• Analytics and performance monitoring

• Customer communication support

These providers access personal data only as necessary to perform their services and are obligated to maintain confidentiality.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfil service requests

• Meet legal or regulatory requirements

• Maintain service records

Data is securely deleted or anonymized when no longer required.

Data Security

We use reasonable technical and organizational safeguards to protect personal data. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

You have the right to:

• Request access to your personal data

• Request correction or deletion of your data

• Restrict or object to certain data processing

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

Contact Information

For questions regarding this Privacy Policy or your personal data, please contact:

📞 Phone: 18002022947
📧 Email: dracserv@gmail.com