At Doctor AC, we aim to provide transparent, reliable, and professional AC services. The following refund and cancellation policy ensures fairness for both customers and the company.

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Service Booking Cancellation

Customer-Initiated Cancellations

• Service bookings may be canceled up to 12 hours before the scheduled appointment for a full refund.

• Cancellations made within 12 hours of the appointment may incur a cancellation fee of ₹350, depending on the service type.

No-Show Policy
If our technician reaches the service location but is unable to perform the job due to customer unavailability, access issues, or incorrect information, a visit charge may be deducted from any advance payment made.

Rescheduling

• Appointments can be rescheduled free of charge if requested at least 6 hours in advance.

• Rescheduling requests made within 6 hours are subject to availability and may include a nominal rescheduling fee.

Refunds

Eligibility

• Refunds apply only to prepaid services that were not delivered due to valid reasons such as company-side cancellation.

• Partial refunds may be provided if only part of the service could be completed.

Non-Refundable Situations

• Services already completed or currently in progress

• Custom installation work where equipment has been opened, used, or modified

• Consumables or spare parts purchased specifically for the job, unless unused and returnable

Processing Time
Approved refunds will be processed within 1–2 business days to the original payment method.

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New AC Sales

• Payments made toward new air conditioner purchases are governed by quotation-specific terms shared at the time of sale.

• Once a product order is confirmed or installation has begun, refunds may not be applicable unless required by law or explicitly stated in writing.

Company-Initiated Cancellations

In rare cases, Doctor AC may cancel or reschedule services due to unforeseen circumstances such as technician unavailability, weather conditions, or emergencies. In such cases, customers will be offered either a full refund or rescheduling option.